Terms and Conditions

Introduction

Locksmith Frith Ltd is an established company based in Burntwood with 6 years of experience. The Director prides himself on providing a highly professional service to homeowners and commercial property owners within the West Midlands and surrounding areas.

Our Services

Locksmith Frith Ltd provides a lock replacement service to homeowners and business premises owners. We provide and repair locks on houses and garage doors, especially in the event of when a customer has locked themselves out of the house or the building. In some cases, the customer may have broken the key inside the lock then we will remove the damaged lock and repair it with a new lock.

The service that we offer is available 24 hours, 7 days a week for emergency and non-emergency replacements. The style and the make of the door may vary but we can replace or repair the lock – for example, Wooden doors, and UPVC doors including steel framed doors.

Customers can contact us via our website contact us page, LinkedIn, email or by telephone our response time may vary but we will endeavour to be on site within 2 hours from the time of the customer’s initial emergency call. Non-urgent lock repair or replacement will be booked for the site visit between the hours of 8.30 am and 6 pm Monday to Friday.

The main areas that we covered are Lichfield, Burntwood, Cannock, Brownhills, Sutton Coldfield and other areas within the West Midlands. Any areas outside of the first specific 5 areas then we may not be able to confirm the 2-hour maximum waiting time. This will be due to traffic, weather, distance or access restrictions.

Our Responsibilities

Our responsibility is to provide an excellent service therefore we will ensure that we arrive on time at every site and if there are any delays then we will be notified of the changes in our arrival time.

Therefore, we will only supply British Standard Kitemarked locks with the manufacturer’s guarantee with the option to replace them should they be at fault.

Once a customer has contacted us, we will expect accurate details regarding the location of the lock and a summary of what the issue is. We will log the information as it will allow us to confirm the price and time of arrival to repair or replace the lock(s). We will respond to emergency callouts for the following events.

• After a break-in (burglar has caused damage therefore we need to secure the premises at
the request of the owner and the police).
• Landlords, Tenants or any other family disagreements/disputes will be expected to have a
valid UK Court Order before our arrival.
• Police authorisation as there is a potential risk to life situation.
• Lost keys (for security purposes you may be advised to change the lock or if you have a spare
copy then the customer will be responsible for seeking to get freshly cut keys).
• Lock themselves out – Lock replacement may not be required.
• Key broken in the lock
• Lock has been tampered with
• The lock and gearing mechanisms are no longer functioning

Locksmith Frith Ltd will require customers to provide us with accurate location details which include any parking restrictions and access to premises. The style of the door must be made known as it will allow us to arrive on site with the correct style of lock.

Every replacement lock with have several spare keys for the customer to share with their family or business owners will distribute the new set to the nominated member of staff. Additional spare copies will be at the cost of the customer. Each style and brand of lock may vary the number of spare
keys, some brands provided are.

• Yale
• Union
• Lockmaster
• Pick resistant locks
• Era

All waste will be removed and disposed of as set out within our Environment Policy.

Customer Responsibilities

Our customer’s responsibility will be to inform us with accurate information promptly as this may affect the arrival time. Customers will be responsible for arranging any restricted access and parking permits/spaces/ barrier access before our arrival as this may affect the service delivery. Customers will be required to remove any obstacles and all pets from the area so the locksmith can change or repair the lock(s). The customer must inform us if the Police will be on-site as we may need to provide or complete additional documentation. The customer must inform us as to whether the work quoted for or carried out will be required for insurance purposes so we can provide the relevant documentation.

Customers will complete our company document which will grant authorisation to enter the property, supported with a Photo ID as proof of address.

Landlords must have valid UK Court Orders in place before our arrival with a photo ID as verification that the lock can be changed. A copy of the Court order will need to be seen before Locksmith Frith can proceed to change the lock.

Customers will be provided with an invoice once the lock has been replaced or repaired therefore payment will be made on the same day. Clients within companies or organisations will settle the payment within 30 days after that date clients will receive a letter stating that further action will be
taken.

Customers will keep all the documents regarding their locks as they will be used as proof of service should have issues with the lock.

Warranty

Locksmith Frith Ltd provides an 18-month service warranty on all services therefore we would expect the customer to retain their proof of service documentation as we will not be able to proceed with any additional or replacement work.

Termination

Locksmith Frith Ltd will expect termination of the planned work from a homeowner 3 hours before our arrival time without any charges, after that timeframe, customers will be charged 10% of the original invoice value.

Companies or organisations will be expected to notify Locksmith Frith Ltd within 48 hours before the planned date, after that date, they will be charged 20% of the original invoice value.

Environmentally Friendly Waste Removal

Locksmith Frith Ltd is a member of the Certified Carbon Literate therefore we must remove all broken and replaced locks including any packaging to dispose of them correctly. As part of our company’s environmental ethics will aim to recycle and resell so that the money raised will be donated to our local nominated charity.

Payments

Locksmith Frith Ltd will accept payments via

BACs
Name of Bank
Sort Code:
Account Number:
Ref: Invoice Number:
Other methods of payment are Visa and Cash

Additional

Locksmith Frith Ltd will not change any locks without a valid UK Court Order for family, landlord or
tenant disagreements or disputes. For any other matters that require a court order or instructions from any other authority, Locksmith
Frith has the right to seek advice before proceeding.